Responsible Gaming at 35bdt — Play With Confidence

01 Our Commitment to Responsible Gaming

35bdt was built to offer the best online casino and sports betting experience to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We believe that gambling, when approached correctly, is a legitimate form of adult entertainment that can be enjoyed safely. However, we are equally clear-eyed about the risks that come with gaming activity, and we take our responsibility to players seriously.

Our responsible gaming framework is not a checkbox exercise. It is an active, ongoing commitment that shapes how our platform is designed, how our staff are trained, and how our policies are written and enforced. Every feature on the 35bdt platform — from account registration to payment processing — incorporates safeguards designed to keep gaming fun and prevent it from causing harm.

We are committed to operating transparently. This page explains every player protection tool we offer, how to use them, and where to go for additional help if you feel your gambling has moved beyond healthy boundaries. If you have a question not answered here, our support team at [email protected] is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

02 Age Restriction Policy

All new 35bdt registrations are subject to identity verification. Before a player can make their first deposit or place a real-money bet, they must provide documentation confirming their identity and date of birth. Accepted documents include a valid Bangladesh National ID card, a valid passport, or a government-issued driving licence.

If our verification team is unable to confirm that a player is 18 years of age or older through the submitted documents, the account will remain restricted until satisfactory proof of age is received. We reserve the right to request additional documentation at any point during the account lifecycle, not only at registration.

Protecting Young People in Your Household

If you share a device with minors, we strongly encourage you to log out of your 35bdt account when you are not actively using it, and to enable password protection on your device. You should also consider installing parental control software to prevent minors from accessing online gambling platforms. Resources on child internet safety are available from the Bangladesh Telecommunication Regulatory Commission (BTRC).

If you believe a minor has accessed or registered on the 35bdt platform, please report this to us immediately at [email protected]. We will investigate all such reports promptly and take action within five business days of receiving a verified report.

03 Recognising Problem Gambling

Problem gambling affects a small but significant proportion of people who gamble. Recognising the warning signs early — in yourself or in someone you care about — is the most important step toward getting things back under control. The following indicators may suggest that gambling is becoming a problem:

• Spending more money or time gambling than you originally intended.
• Chasing losses — continuing to gamble in order to recover money already lost.
• Gambling with money needed for essential expenses such as rent, food, or bills.
• Lying to family members or friends about the amount of time or money spent gambling.
• Feeling anxious, irritable, or restless when trying to reduce or stop gambling.
• Using gambling as a way to escape stress, loneliness, boredom, or difficult emotions.
• Neglecting work, studies, family, or social obligations because of gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Thinking about gambling constantly, even when engaged in other activities.
• Making repeated unsuccessful attempts to cut back or stop gambling.

Self-Assessment Checklist

If you recognise three or more of the following patterns in your own behaviour over the past 12 months, we encourage you to use our player protection tools and consider reaching out for professional support:

04 Player Protection Tools

35bdt provides a suite of account management tools that give players direct control over their gambling activity. All tools listed below are available free of charge to every registered player. To access them, log in to your 35bdt account, navigate to Account Settings, and select the Responsible Gaming tab. Alternatively, contact our support team at [email protected] and a member of the team will activate the tool on your behalf.

Deposit Limits

Deposit limits allow you to cap the total amount of money you can deposit into your 35bdt account over a defined time period. Available limit periods are daily, weekly, and monthly. Once a limit is set, it becomes active immediately. You may decrease your limit at any time with instant effect. However, any request to increase a deposit limit is subject to a mandatory 7-day waiting period — this cooling-off period is intentional and cannot be waived.

Loss Limits

In addition to deposit limits, you can set a loss limit that prevents you from losing more than a specified amount within a chosen time period. Once your net loss reaches the set threshold for that period, your account will automatically prevent further betting until the period resets. Loss limits follow the same decrease-immediately / increase-after-7-days rule as deposit limits.

Session Time Reminders

You can configure your account to display an on-screen notification after a set amount of continuous gameplay time — for example, after 30 minutes, 1 hour, or 2 hours. The reminder prompts you to take a break and review your session activity. This is a soft tool: the reminder does not force the session to end, but it ensures you always have an accurate picture of how long you have been playing.

Reality Check

The Reality Check feature displays a summary of your current session at a timed interval of your choosing. The summary includes total time played, total amount wagered, net result (profit or loss), and number of bets placed during the session. This information helps you make an informed decision about whether to continue playing or to end the session.

05 Time-Out & Self-Exclusion

Short-Term Time-Out

A time-out is a temporary break from the 35bdt platform. During a time-out period, your account is suspended: you cannot log in, make deposits, place bets, or access any paid features. You may still log in to view your account balance and submit a withdrawal request for any remaining funds. Available time-out durations are:

• 24 hours — for a brief cooling-off period after a particularly intense session.
• 48 hours — for a short weekend break.
• 7 days — for a weekly reset when you feel activity is becoming excessive.
• 30 days — for a month-long pause to reassess your gambling habits without permanent account closure.

A time-out takes effect immediately upon request. It cannot be reversed or shortened once activated. To request a time-out, use the Responsible Gaming tab in your Account Settings or contact [email protected].

Self-Exclusion (Extended or Permanent)

Self-exclusion is a more serious commitment designed for players who feel they need a significant break or want to stop gambling on 35bdt altogether. When you self-exclude, your account is fully closed and you are blocked from re-registering a new account for the duration of your chosen exclusion period. Available self-exclusion periods are:

• 6 months
• 1 year
• 2 years
• 5 years
• Permanent (indefinite)

Self-exclusion requests are processed within 24 hours of receipt. During the exclusion period, 35bdt will also suppress all marketing communications to your registered email address and phone number. Any promotional material received after a self-exclusion request has been submitted should be reported to [email protected] immediately.

How to Request Self-Exclusion

To activate self-exclusion on your 35bdt account:

1. Email [email protected] with the subject line "Self-Exclusion Request".
2. Include your registered email address or phone number to verify your identity.
3. Specify your preferred exclusion period (6 months, 1 year, 2 years, 5 years, or permanent).
4. Our team will confirm account closure within 24 hours via your registered email address.

06 Support Resources

If you are concerned about your gambling habits — or about those of a friend or family member — there are a number of professional support resources available. 35bdt encourages all players to reach out for help when needed. Seeking support is a sign of good judgement, not weakness.

07 Tips for Safe Play

The following practical guidelines will help you maintain a healthy relationship with gambling on the 35bdt platform. We recommend reviewing these periodically, particularly if you notice changes in your gambling behaviour.

• Set a budget before you play — decide in advance how much you are willing to spend during a session and treat that amount as the cost of entertainment, not an investment.
• Never chase losses — if you have reached your session budget, stop. Chasing losses is one of the most common ways recreational gambling becomes problematic.
• Take regular breaks — step away from the screen at regular intervals. Use the session time reminder feature to prompt you to pause after a pre-set duration.
• Do not gamble under the influence — alcohol, certain medications, or extreme emotional states can impair your judgement and lead to bets you would not otherwise make.
• Keep gambling separate from your finances — use a dedicated bKash or Nagad wallet for gaming deposits and never fund gambling from accounts used for essential household expenses.
• Understand the games — every game on 35bdt, including cricket betting and slots, operates on a house edge. No betting strategy guarantees a profit. Play for enjoyment, not profit.
• Use the available tools proactively — do not wait until gambling becomes a problem to set deposit limits or activate session reminders. Use them from the start as a healthy habit.
• Talk to someone you trust — if gambling is causing you stress, talking openly with a trusted friend, family member, or professional counsellor can provide perspective and relief.

08 Contact & Reporting

35bdt takes every responsible gaming enquiry seriously. Whether you need to activate a player protection tool, report a concern about underage access, flag a potential problem gambling situation, or simply ask a question about this policy, our dedicated support team is here to help.

All responsible gaming enquiries are treated as strictly confidential. A member of our trained support staff — not an automated system — will handle your request. We aim to respond to all responsible gaming contact within 4 hours during standard operating periods, and within 24 hours at all other times.

Email: [email protected]
Subject line: "Responsible Gaming" or "Player Protection Request"
Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)